Lieferland- & Sprachauswahl
Europa
Schweiz
Kostenloser Versand
Versand von Lagerware innerhalb von 24h*
Direkt vom Hersteller
Persönliche Beratung +49 7250 750

AGB

AGB

 

General Terms and Conditions with Customer Information

 

1. scope of application

2. conclusion of contract

3. right of revocation

4. prices and terms of payment

5. delivery and shipping conditions

6. retention of title

7. liability for defects (warranty)

8. redemption of promotional vouchers

9. applicable law

10. place of jurisdiction

11. alternative dispute resolution

 

1) Scope of application

 

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of billerbeck Home

Stores GmbH (hereinafter referred to as the "Seller") shall apply to all contracts for the delivery of goods which a consumer or

goods which a consumer or entrepreneur (hereinafter referred to as the "Customer") enters into with the

with regard to the goods presented by the Seller in its online shop.

The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

unless otherwise agreed.

1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for

purposes which are predominantly neither commercial nor self-employed.

professional activity. An entrepreneur within the meaning of these GTC is a

legal person or a partnership with legal capacity who, when concluding a legal transaction

legal transaction in the exercise of his commercial or self-employed professional

professional activity.

 

2) Conclusion of contract

 

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller. binding offers on the part of the Seller, but serve for the submission of a binding offer by the customer. binding offer by the customer.

 

2.2 The customer can submit the offer via the online order form integrated in the seller's online shop.

online order form integrated in the Seller's online shop. In doing so, the customer, after having placed the selected goods

into the virtual shopping basket and has gone through the electronic ordering process,

the electronic ordering process, the customer makes a legally binding offer to conclude the

binding offer of contract with regard to the goods contained in the shopping basket.

 

2.3 The Seller may accept the Customer's offer within five days,

by sending the customer a written order confirmation or an order confirmation in text form (fax).

confirmation of the order in text form (fax or e-mail), whereby the receipt of the

the receipt of the order confirmation by the customer shall be decisive, or

by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or

receipt of the goods by the customer is decisive, or

by requesting payment from the customer after the customer has placed the order.

If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned

the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the

the offer begins on the day after the customer sends the offer and ends with the

and ends with the expiry of the fifth day following the dispatch of the offer.

If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer.

rejection of the offer with the consequence that the customer is no longer bound to his

is no longer bound by his declaration of intent.

 

2.4 If the payment method "PayPal Express" is selected, the payment will be processed via the payment service provider PayPal (Europe S.A.).

payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449

Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use,

available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - in case

the customer does not have a PayPal account - under the terms and conditions for payments

payments without a PayPal account, available at

https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer selects

PayPal Express" as a method of payment during the online ordering process, he/she gives his/her consent to the

button that concludes the ordering process, the customer also issues a payment order to PayPal at the same time.

In this case, the seller declares acceptance of the customer's offer at the time the customer

the moment the customer initiates the payment process by clicking the button that concludes the

button that completes the order process.

 

2.5 If the payment method "Amazon Payments" is selected, the payment will be processed via

the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg

(hereinafter referred to as: "Amazon"), subject to the Amazon Payments Europe

agreement, which can be viewed at https://payments.amazon.de/help/201751590. If the customer chooses

the customer selects "Amazon Payments" as the payment method during the online ordering process,

the customer also issues a payment order to Amazon by clicking the button that concludes the order process.

payment order to Amazon. In this case, the seller declares acceptance of the customer's

of the customer's offer at the point in time at which the customer, by clicking on the button

the order process by clicking the button that completes the order process.

 

2.6 When submitting an offer via the Seller's online order form, the text of the

saved by the Seller and sent to the Customer in text form (e.g. by e-mail

together with these General Terms and Conditions in text form (e.g. e-mail, fax or letter).

In addition, the text of the contract shall be archived on the Seller's website and may be accessed by the

can access it free of charge via his password-protected customer account by entering the relevant login data, provided that the

free of charge, provided that the customer has created a customer account in the online shop of the

customer account in the Seller's online shop before submitting his order.

 

2.7 Prior to the binding submission of the order via the Seller's online order form, the Customer can

possible input errors by carefully reading the information displayed on the screen.

information displayed on the screen. An effective technical means for better

of input errors can be the enlargement function of the browser, which helps to enlarge the

The browser's magnification function can be an effective technical tool for better recognising input errors. The customer can check his or her

customer can correct his entries during the electronic ordering process using the usual keyboard and

mouse functions until he clicks the button that concludes the ordering process.

button which completes the order process.

 

2.8 Only the German language is available for the conclusion of the contract.

 

2.9 Order processing and contact are usually carried out by e-mail and automated order processing.

automated order processing. The customer must ensure that the e-mail address he or she has

order processing is correct, so that the e-mails sent by the seller can be received at this address.

the e-mails sent by the Seller can be received. In particular, the

customer must ensure that all e-mails sent by the seller or by the seller commissioned with the

third parties commissioned by the Seller to process the order can be delivered.

can be delivered.

 

3) Right of withdrawal

 

3.1 Consumers are generally entitled to a right of revocation.

 

3.2 More detailed information on the right of withdrawal can be found in the Seller's

of the seller.

 

4) Prices and terms of payment

 

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices.

prices are total prices which include the statutory value added tax.

included. Any additional delivery and shipping costs will be indicated separately in the respective

separately in the respective product description.

 

4.2 The customer will be informed of the payment option(s) in the Seller's online shop.

informed.

 

4.3 If payment in advance by bank transfer is agreed, payment shall be due immediately after the

immediately after conclusion of the contract, unless the parties have agreed on a later due date.

agreed.

 

4.4 In the case of payment by means of a payment method offered by PayPal, the

payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A.,

22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as: "PayPal"), subject to the

PayPal terms of use, which can be viewed at

https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not

PayPal account - under the terms and conditions for payments without a PayPal account.

account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

 

4.5 If the payment method purchase on account via Heidelpay is selected, the purchase price becomes due, after the goods have been delivered and invoiced. In this case, the purchase price

within 14 (fourteen) days of receipt of the invoice without deduction to Heidelberger Payment GmbH, Vangerowstr.

Payment GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter "Heidelpay").

The payment method "purchase on account" requires a successful credit check by Heidelpay.

as a prerequisite. If the customer is allowed to pay by invoice after the credit check, the payment

the payment is processed in cooperation with Heidelpay, to which the seller assigns his payment claim.

to which the seller assigns his payment claim. In this case, the customer can only transfer payment to

Heidelpay with debt-discharging effect. Even if the seller selects the

Heidelpay, the seller remains responsible for general customer enquiries, e.g. regarding

goods, delivery time, shipment, returns, complaints, declarations of revocation and revocation

or credit notes.

The payment method purchase on account via Heidelpay is excluded,

- if the order value is less than 25.00 Euro,

- if the delivery address provided by the customer is not identical to the billing address, in particular

is not identical with the billing address, in particular if a Packstation or a P.O. Box is specified as the delivery address,

or

- if the customer has not yet reached the age of 18.

The Seller also reserves the right to offer the payment method "purchase on account via Heidelpay" only up to a certain order volume.

up to a certain order volume and to refuse this payment method if the order volume

the specified order volume. In this case, the Seller shall inform the customer

customer of a corresponding payment restriction in his payment information in the online shop.

payment restriction in the payment information in the Online Shop.

 

4.6 If the direct debit payment method via Heidelpay is selected, the invoice amount is due upon conclusion of the contract.

due upon conclusion of the contract. The direct debit payment method via Heidelpay requires a successful credit

credit check by Heidelberger Payment GmbH, Vangerowstr. 18, 69115 Heidelberg, Germany (hereinafter "Heidelpay").

(hereinafter referred to as "Heidelpay"). If the customer is permitted to pay by direct debit after the

payment by direct debit after the creditworthiness has been checked, the payment shall be processed in cooperation with Heidelpay.

Heidelpay, to which the seller assigns his payment claim. In this case Heidelpay is

revocably authorised to collect the invoice amount from the customer's specified account.

account. In the event of assignment, payment can only be made to Heidelpay with debt-discharging effect.

be made. The direct debit is effected when the ordered goods leave the seller's warehouse.

leaves the Seller's warehouse. Even if the direct debit payment method via Heidelpay is selected, the Seller shall remain

responsible for general customer enquiries, e.g. about the goods, delivery time, dispatch, returns,

complaints, revocation declarations and deliveries or credit notes.

The payment method direct debit via Heidelpay is excluded,

- if the order value falls below the amount of 25.00 euros,

- if the delivery address provided by the customer is not identical with the billing address, in particular

is not identical with the billing address, in particular if a Packstation or a P.O. Box is specified as the delivery address,

or

- if the customer has not yet reached the age of 18.

The Seller also reserves the right to offer the direct debit payment method via Heidelpay only up to a certain order volume.

up to a certain order volume and to refuse this payment method if the order volume

order volume and to refuse this payment method if the order volume exceeds the specified volume. In this case, the seller will inform the customer in

the payment information in the online shop of a corresponding payment restriction.

point out to the customer.

 

4.7 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract.

immediately upon conclusion of the contract. The credit card payment method shall be processed in cooperation with

with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag), to which the supplier assigns his

assigns its payment claim to secupay AG. secupay AG collects the invoice amount from the customer's

credit card account of the customer. In the event of assignment, payment can only be made to the

secupay AG with debt-discharging effect. The credit card shall be debited

immediately after the customer's order has been sent in the online shop. The supplier

remains responsible even if the payment method credit card payment via secupay AG is selected

for general customer enquiries, e.g. regarding goods, delivery time, dispatch, returns,

complaints, revocation declarations and deliveries or credit notes.

 

5) Delivery and shipping conditions

 

5.1 The delivery of goods shall be made by dispatch to the delivery address specified by the customer, unless otherwise agreed.

delivery address provided by the customer, unless otherwise agreed. In the processing of the transaction

the delivery address specified in the Seller's order processing shall be decisive.

 

5.2 In the case of goods delivered by forwarding agent, delivery shall be "free kerbside",

i.e. to the public kerb nearest to the delivery address, unless otherwise stated in the shipping

the shipping information in the Seller's online shop does not state otherwise, and

unless otherwise agreed.

5.3 If the transport company returns the shipped goods to the Seller because a delivery to the

the customer, the customer shall bear the costs for the unsuccessful shipment.

shipment. This does not apply if the customer validly exercises his right of withdrawal, if he has not

circumstance that led to the impossibility of delivery or if he is temporarily prevented from

he was temporarily prevented from accepting the service offered, unless

the seller had given him reasonable advance notice of the service.

5.4 Self-collection is not possible for logistical reasons.

 

6) Retention of title

 

If the seller makes advance performance, he shall retain title to the goods until full payment of the purchase price owed.

the purchase price owed has been paid in full.

 

7) Liability for defects (warranty)

 

7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

 

7.2 The customer is requested to complain about delivered goods with obvious transport damage to the deliverer. the delivery agent and to inform the seller thereof. If the

customer fails to do so, this shall have no effect whatsoever on his statutory or contractual

contractual claims for defects.

 

8) Redemption of promotional vouchers

 

8.1 Vouchers issued free of charge by the Seller in the context of promotions with a specific

period of validity and which cannot be purchased by the customer (hereinafter "promotion vouchers"). (hereinafter "promotional vouchers") can only be redeemed in the online shop of the

of the Seller and only during the specified period.

 

8.2 Individual products may be excluded from the voucher promotion, provided that a corresponding

restriction results from the content of the promotional voucher.

 

8.3 Promotion vouchers can only be redeemed before the order process is completed. A

subsequent offsetting is not possible.

 

8.4 Only one promotional voucher can be redeemed per order.

 

8.5 The value of the goods must be at least equal to the amount of the promotional voucher.

Any remaining credit will not be refunded by the Seller.

 

8.6 If the value of the promotional voucher is not sufficient to cover the order, the difference can be paid by the the difference can be paid by one of the other payment methods offered by the

payment methods offered by the Seller.

 

8.7 The credit balance of a promotional voucher is neither paid out in cash nor does it earn interest.

 

8.8 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher in the framework of the purchase.

the goods paid for in full or in part with the promotional voucher within the scope of his

right of revocation.

 

8.9 The promotional voucher is only intended for use by the person named on it.

named on it. Transfer of the promotional voucher to third parties is excluded. The

Seller shall be entitled, but not obliged, to verify the material eligibility of the

entitlement of the respective voucher holder.

 

9) Applicable law

 

The law of the Federal Republic of Germany shall apply to all legal relationships between the parties.

to the exclusion of the laws on the international purchase of movable goods. For

consumers, this choice of law shall apply only insofar as the protection granted is not

protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has his

consumer has his habitual residence.

 

10) Place of jurisdiction

 

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its

public law special fund with its registered office in the territory of the Federal Republic of Germany, the exclusive

exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the

of the seller. If the customer has its registered office outside the territory of the Federal Republic of

of the Federal Republic of Germany, the place of business of the seller shall be the exclusive place of

disputes arising out of this contract if the contract or claims arising out of the contract relate to the customer's

the professional or commercial activity of the customer. The

Seller shall, however, be entitled in the aforementioned cases in any case to invoke the court at the

of the customer.

 

11) Alternative dispute resolution

 

11.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: .dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from

online purchase or service contracts involving a consumer.

 11.2 The Seller is neither obligated to participate in a dispute resolution procedure before a

consumer arbitration board, nor is it obliged or willing to do so.

Zuletzt angesehen