How is the return process for mattresses handled?

If you are not satisfied with the mattress within the specified period, then:

1. please contact our service team for returns processing.

2. we will then send you extra packaging for the return shipment by post.

3. we will instruct the forwarding agent to collect the mattress from your home on the date of your choice.

100-day returns* for HERMINE mattresses and CIEL mattresses

With both the HERMINE and CIEL mattress models, we give you the opportunity to test the mattresses for 100 nights and return them to us.

Free return within the first 14 days: Within the first 14 days after receipt of the goods, the return is free of charge for our customers. You can find the exact procedure here:

Chargeable returns from the 15th to the 100th day: If you decide to return the goods between the 15th and the 100th day, you will be responsible for the costs. Due to the size of the mattresses, they will be dispatched as forwarding goods. Alternatively, we can offer you the option of commissioning our forwarding agent to collect the mattresses. The costs for collection within Germany are € 50.00 incl. VAT.