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Questions and answers about ordering

I have not received an order confirmation!

There may be several reasons why you have not received the order confirmation e-mail. Were there any connection problems or error messages when you placed your order? There may also have been a typing error in your e-mail address or the e-mail may have ended up in your spam folder. If you can't find anything there either, please contact our customer service.

I have received an item that I did not order.

Have you received the wrong item instead of the one you ordered? Or you have received an additional item that you did not order? We're sorry, we didn't mean to cause you any inconvenience. Please contact our customer service.

I would like to cancel or change my order.

As long as we have not yet handed over your shipment to the parcel service, we can easily cancel your order or make changes. If your parcel is already on its way, we can no longer call it back.

I have received a damaged product / parcel

We are sorry if you have received a damaged product or parcel.

Product: Please report the damaged product as soon as you receive the delivery so that we can send you a return label. Send the damaged product back to us. The return is free of charge for you. After checking the goods, you will receive a new product. If you provide us with your order number, we can help you particularly quickly.

Parcel: If the parcel has been damaged and you would like to return something, you can simply use the packaging of your choice for the return shipment. We ask for your understanding that we cannot replace damaged shipping material.

Are one or more products missing from your order?

We are sorry that you have not received your goods in full. Please contact us so that we can check the process. If you provide us with your order number, we can help you particularly quickly.