Products

Questions and answers about the product

How can I test pillows, duvets, toppers or mattresses at home?

Return of bedding according to hygiene regulations:

Bedding is a hygiene product and must be treated in accordance with hygiene regulations. Although bedding must normally be returned in its original condition, we recognise that customers may wish to test the properties of the bedding to assess the level of warmth, height and other features.

We therefore allow the return of used bedding under the following conditions:

The items may only be tested in a way that is normal in a retail shop. In the case of duvets, this means that they may only be placed briefly over the arms to assess the material and warmth.
If the returned items show visible signs of use, stains or damage, we reserve the right to claim a corresponding compensation (up to 100 %).

We ask for your understanding and co-operation in maintaining hygiene standards and fulfilling the return conditions in order to guarantee the quality and safety of our products.

That's how easy it is to deliver mattresses.

Mattresses that we cannot roll will be dispatched by a forwarding agent. Please let us know your telephone number when you place your order. We will forward the contact details to the haulage company so that you and the haulage company can arrange a precise delivery date for the mattress.

Please note that we only deliver forwarding goods "free kerbside". If you would like a different service, please contact us.

Note: Free delivery to Germany, Austria, France, Italy, Belgium, Netherlands, Luxembourg, Liechtenstein and Poland. You can find more information under "Shipping & Delivery".

Are the down and feathers used certified?

The following blog post provides detailed information about the controlled origin and traceability of down and feathers:

Where are billerbeck products manufactured?

The bedding is handmade to a high standard in our factories in Germany, Hungary and Switzerland.

My bedding/mattress emits a slight odour after unpacking. Is this normal?

Bedding and mattresses often initially have a new odour due to the production process. This new odour is harmless to health. We make every effort to deliver goods that are as odourless as possible. However, should you notice a new odour in exceptional cases, this will dissipate after some time. In this case, please air the bedroom and the goods several times a day. If the new odour persists for longer than 14 days, please contact our customer service.

Is there a guarantee on the products I buy?

Yes, we offer a guarantee on all our products. If you are unhappy with a product or it is faulty, please contact us within 14 days of receiving the goods to arrange a refund or exchange.