Products

Questions and answers about the product

How can I test pillows, duvets, toppers or mattresses at home?

Return of bedding in accordance with hygiene regulations:

Bedding is a hygiene product and is subject to the hygiene regulations. For this reason, no bedding that has been slept on / used will be taken back. Bedding must be returned in its original condition. In the case of pillows and duvets, however, it goes without saying that you can test the properties, e.g. the degree of firmness or the warmth level. Please make sure that you try out the bedding as you would in a shop, which in the case of duvets means that you only place them over your arms for a short time.

That's how easy it is to deliver mattresses.

Mattresses that we cannot roll will be dispatched by a forwarding agent. Please let us know your telephone number when you place your order. We will forward the contact details to the haulage company so that you and the haulage company can arrange a precise delivery date for the mattress.

Please note that we only deliver forwarding goods "free kerbside". If you would like a different service, please contact us.

Note: Free delivery to Germany, Austria, France, Italy, Belgium, Netherlands, Luxembourg, Liechtenstein and Poland. You can find more information under "Shipping & Delivery".

Are the down and feathers used certified?

The following blog post provides detailed information about the controlled origin and traceability of down and feathers:

Where are billerbeck products manufactured?

The bedding is handmade to a high standard in our factories in Germany, Hungary and Switzerland.

My bedding/mattress emits a slight odour after unpacking. Is this normal?

Bedding and mattresses often initially have a new odour due to the production process. This new odour is harmless to health. We make every effort to deliver goods that are as odourless as possible. However, should you notice a new odour in exceptional cases, this will dissipate after some time. In this case, please air the bedroom and the goods several times a day. If the new odour persists for longer than 14 days, please contact our customer service.

Is there a guarantee on the products I buy?

Yes, we offer a guarantee on all our products. If you are unhappy with a product or it is faulty, please contact us within 14 days of receiving the goods to arrange a refund or exchange.