Payment

Questions and answers about payment

What payment methods are available at billerbeck.shop?

We offer payment by credit card, PayPal, Amazon Pay, Sofortüberweisung (Unzer), purchase on account (Unzer) and prepayment. Unzer is a payment processing provider that processes the payment in trust with you. You will not incur any additional costs.

Payment in advance: Where can I find the account details for my advance payment?

Please transfer the outstanding amount to our specified account in the case of prepayment. You will find the account details in the billerbeck order confirmation sent to you in your e-mail inbox. Please state your order number as the purpose of the transfer.

When will I receive my invoice?

We generate a proper invoice for every order. This will be sent automatically to the e-mail address you have provided as soon as your order has been dispatched.

What do I need to bear in mind when transferring the invoice amount?

Please always state your order number as the reason for payment so that we can allocate the amount. If you have specified a different reason for payment, please contact us and let us know your order number and your specified reason for payment.

I have received a payment reminder despite payment or return.

Our first email to you is just a reminder that the payment deadline is about to expire.

If you didn't need it, have already paid or have posted your return, please ignore the payment reminder. We just wanted to make sure that you do not receive a reminder so that you do not incur any fees.

If you have received a reminder, please check the following:

Have you already returned the goods? Please give us time to check and credit your return. You will then receive an e-mail confirmation from us that everything has been completed.
Have you already transferred the money? It can take about 5 working days to allocate your transfer.
Have you entered the correct reason for payment? Please always state the relevant order number as the reason for payment. If you have specified a different reason for payment, please contact us and let us know the order number and your specified reason for payment.
Have you paid for several orders together? Please always pay for each order separately so that we can allocate your payment. If you transfer money for several orders together, it is possible that the payment will only be allocated to one order.

I have not yet been able to transfer the outstanding invoice amount.

No problem - please use the bank details sent to you and your order number as the reason for payment.

You do not need to announce the payment as it will be allocated automatically.

Payment in advance: If you order in advance, you will find the bank details in your billerbeck "order confirmation".

Payment by invoice: You will find the bank details for your invoice purchase in the billerbeck e-mail "Payment details for your order".